Frequently asked questions
HOW LONG IS THE WAIT FOR WEIGHTS?
Gold are currently in stock - click HERE to shop.
The demand for our rose gold weights is huge, therfore the waitlist is currently around 6-9 months. Please send us your details and we will add you to the list.
HOW WILL I KNOW WHEN MY WEIGHTS HAVE ARRIVED?
We will email you along with a link to purchase. Please ensure you provide your email address when you submit your request to the wait list as we will use the same email to message you.
HOW LONG DO I HAVE TO ORDER WHEN MY WEIGHTS ARE IN STOCK?
We give priority to our waiting list customers of one week to order. Our waiting list extends into a long list so if you no longer want to order then we’d like to be able to open the option for purchase up to other people. We strongly recommend adding your name to the list as the weights won’t be available to buy until everyone who signed up has been given the chance to purchase.
CAN I GET MY WEIGHTS BY A SPECIFIC DATE?
We're afraid that due to the length of our waitlist we cannot specify the exact date they will be available.
WHAT IF I MISSED THE ONE WEEK DEADLINE?
Just drop us an email and we’ll add you to the top of the next waiting list.
HOW LONG WILL IT TAKE FOR MY WEIGHTS TO REACH ME?
The weights will be posted to you the next working day after you’ve ordered. They then tend to take around 3 working dates to be delivered within England. Scotland, Ireland and Wales may take up to 4 working days. There is the option to select express delivery.
HOW DO YOU POST THEM?
We use Hermes, DPD or UPS depending on where you are based and what size you order. We have found them to be the strongest, yet most gentle, delivery option so far. We post in thick tubes so that the weights are easier to carry.
HOW DO I OPEN THEM?
Whilst you’re clearly strong (and we love that!), not all packaging is. We trialled a number of options before we settled on tubes however ensuring that they get to you in one piece is key. Therefore we make sure the packages are really secure. As in, they can be thrown by the delivery company and the packaging shouldn’t break. We’ve tried it and even throwing a 10KG set around didn’t break these tubes. However, the staples mean you need to slip a knife or something flat under the staple to prise them out. Please be careful.
WHAT IF I WANT A DIFFERENT SIZE INSTEAD OR IN ADDITION?
If you haven’t been emailed about another size it means that you are lower down the list for that weight – some sizes are more popular than others. If you no longer want this size you don’t need to do anything, you can ignore the email and after a week we’ll take you off the list.
I DON’T WANT TO BE ON THE LIST ANYMORE
No problem. Either let us know or if we don’t hear back from you in two weeks, we’ll delete your details.
WHY IS THE WAITING TIME SO LONG?
Quite simply because demand is high. We have received great media coverage and we have a very, very long list. We are working on getting more stock in to decrease the wait times but the average for now is 6-9 months.
DO YOU DO FULL SETS?
We do. We post these out seperately still as there wouldn't be packaging strong enough. We offer a 5% discount on a full set.
DO YOU DO HEAVIER WEIGHTS THAN 10KG
We can take requests for heavier weights. These tend to have a waiting time of around 3 months. Please emails us seperately on firstname.lastname@example.org
DO YOU HAVE ANY OTHER PRODUCTS?
We are developing a few other products and will always release these on Instagram first so follow us there to be the first to know.
WHICH COUNTRIES DO YOU POST TO?
We post worldwide. Select the weights you would like and add to the cart, on the cart page click the country link and select your country. This will add the postage. If you cannot see your country, please email us here and we will add for you.